The Agreement between the Client and Geoota Travel:
Dear clients, we welcome you to the company terms and conditions page, and we were hoping you could read it carefully as it shapes the relationship between you and us. We apply our conditions stated below when you book or use any other service on Geoota Travel, be it one or more.
General Terms and Conditions:
When you log in to or use our online platform, you accept and agree to the terms and conditions present in this agreement without any amendment, replacement, or restriction. By your acceptance, you are guaranteed your legal right to enter into this agreement and use the platform by setting out terms and conditions.
The following are the terms and conditions of using our platform:
By using Geoota Travel’s platform, you accept the following:
Terms and conditions: Booking conditions & information’s
Package Holidays
Single Components
All Bookings
A. Package Holidays:
1. Your Contract/Financial Protection
A contract will exist between you and us when we issue a confirmation voucher/invoice/receipt.
2. Price Changes
Changes in transportation costs, including the cost of fuel, dues, taxes, or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked.
Please note that travel arrangements purchased in local currency and some apparent changes directly impact the price of your travel due to contractual and other protection in place.
3. Changes you make before travel (excluding name changes)
If you want to change any of your Package reservations, please contact us, and we will do all we can to help you. Our standard cancellation charges (as per contracted offer) will apply if you make any changes to your arrangements.
4. We will charge for any additional services, facilities, or other items changed at the price that applies when the change is made. Any booking discount you may have received when the original booking was made may alter or reduce whenever changes are made.
Scheduled airline carriers do not always allow changes to be made to travel dates once confirmed. Where the airline imposes charges, which may be as high as 100%, these will be passed on. If the changed arrangements are more expensive than those originally booked, you must also pay the price difference. If you cancel any ‘optional extras’ for which there is a charge, you will lose any deposit you have paid for the item.
For satisfied optional extras, such as transfers & insurance, you will also have to pay cancellation charges.
5. Cancellation by You
To cover our expected losses for the transport and accommodation services we pay for in advance, 100% cancellation charges may apply.
6. Changes Made by Us before Travel
If any modification has a significant effect on your holiday, we will tell you about it before your departure.
Suppose you do not want to accept a significant change, which we will tell you before your Package holiday. In that case, we will, if we can do so, offer you an alternative Package of equivalent or superior quality at no extra cost, or a less expensive Package holiday, in which case we will refund the price difference. If you do not wish to take the alternative we offer you, you can choose another Package holiday from us and pay, or receive a refund of, any price difference. Or, if you prefer, you can cancel your Package holiday and receive a full refund of any money you have paid to us, except for any amendment charges.
7. Circumstances Beyond Our Control
Except where we say differently elsewhere in these conditions, we cannot pay any compensation, reimburse expenses, or cover losses for any amount, or otherwise accept responsibility if, as a result of circumstances beyond our control, we have to change your Package holiday after departure, or we, or our suppliers, cannot supply your Package holiday, as we, or they, had agreed, or you suffer any loss or damage of any description.
When we refer to circumstances beyond our control, we mean any event that we, or the supplier in question, could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, terrorist activity, civil unrest, industrial dispute, bad weather (actual or threatened), and significant building work ongoing outside of your accommodation, which is not known to us in advance of your departure date and building work from a third party (such as resort development).
8. Our Liability to You
Our obligations, and those of our suppliers providing any service or facility involved in any of your Package holidays, are to take reasonable skill and care to arrange for the provision of such services and facilities and, where our supplier or we are providing the service or facility, to provide them with reasonable skill and care. Compliance with any applicable regulatory requirements (such as those of the Civil Aviation Authority) will be the proper performance of our and our suppliers’ obligations. You must show that reasonable skill and care haven’t been used if you wish to make any claim.
You are obliged to assist us in recovering any sum from any third party which may compensate us for any amounts we pay you. In particular, you are compelled to assign to us any rights that you may have against any other person whose acts or omissions have caused or contributed to our legal liability to pay you compensation. You must also provide us with all the assistance we may reasonably require. Finally, you must follow the procedures for the notification of complaints set out in the clause below entitled “If you have a complaint.”
Other than as set out above and as detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss, damage, personal injury, or death that you suffer from directly or indirectly from any aspect of your Package holiday.
B. Single Components:
1. Price Changes
Price increases may occur before full payment is received from you, and you will be liable to pay any such increases in total.
Transfer of Bookings in the case of a scheduled flight-only booking, transfer to another person will involve canceling the original booking, thereby incurring any relevant cancellation charges and then making a new booking, which will be subject to availability and any additional price increase. Transfer of any other type of booking is subject to the supplier’s terms and conditions and the applicable amendment or cancellation charges.
2. Cancellation/Amendment
Bookings for Single Components may be amended or canceled by the relevant supplier’s terms and conditions and subject to the supplier’s amendment and cancellation charges.
3. Flight and Other Travel Timings
Flight timings are provided by airlines and are subject to Air Traffic Control restrictions.
4. Our Liability to You
we act solely as a booking agent for the relevant supplier, and as such, have no liability whatsoever to you for any death, personal injury, or loss of whatever nature you may suffer unless caused by our negligence.
5. Denied Boarding
A flight ticket is downgraded, or a flight canceled, delayed, or any carrier denies boarding in circumstances that would entitle you to compensation under the Denied Boarding Regulations 2004. You are obliged to claim the appropriate sums under those Regulations from the carrier. Any sums received by you in this respect constitute the total amount of your entitlement to compensation for all matters flowing from the carrier’s actions and which fall within the scope of the Denied Boarding Regulations.
In the event of airline collapse, we have no responsibility to you.
C. All Bookings
1. Payment terms
You will be advised at the time of booking what payment is required for your particular arrangements. PLEASE NOTE “FAILURE TO PAY ON TIME WILL RESULT IN CANCELLATION.”
2. Method of Payment
Bank Transfer: We preferred this payment method as you are receiving confirmation with a receipt that the money has interfered with within our bank account.
Cash: Please note we accept payment by cash.
Credit Cards: We don’t accept American Express. However, for online payment, we accept only MasterCard and Visa. Customers choosing to use this payment method will be subject to a credit card handling fee of which will be advised at the time of booking. Please note that you can use your credit card as a form of guarantee to book hotels or cars and that you will have to finalize payment when you receive the service. You may use your credit card for booking flights provided that you will sign the airline form at one of our branches before the ticket is issued. Please note that you may be asked to provide documentation to confirm your identity and ownership of the credit card used. This documentation will include a copy of your passport and a copy of your credit card’s back and the front.
3. Flight Reconfirmation
It is your responsibility to ensure that you reconfirm the departure date and times of all your flights at least 72 hours before departure or according to the airline rules and regulations. Failure to do so may result in cancellation.
4. Ticketing
when making a booking, please ensure that you provide all names that exactly match your documents (Passport/ID).
You must check all the details of your travel documents after receiving the papers from the travel counselor.
If there are any inaccuracies or you have any queries, please contact us immediately.
5. Lost/Stolen Flight Tickets
If you lose your flight tickets or they are stolen before traveling, we will have to adhere to the airline’s rules and regulations.
6. Airline Refund Procedures
The refund policies applied by airlines vary greatly. If you return your unused ticket to us, we will present it to the relevant airline for assessment.
If the airline agrees to issue a refund, we will forward such a refund to you less cancellation or administration charge.
If you paid us by credit card, we would refund the amount due to you on your credit card; otherwise, the refund will be made in cash.
Please note that any refund for partially used tickets is always less than the pro-rata rate. Refunds usually take 10-12 weeks to process, but they may take longer in some cases. Tickets returned more than one year from their date of issue are classed as expired by the airline and generally have no refund value. We recommend that tickets sent to us for a refund are brought in person or sent by recorded courier.
Kindly ensure that any deadlines adhere to a failure of the same will result in the cancellation of the booking.
7. Suppliers’ Conditions
Our third-party suppliers have their booking conditions and carriage, and you will be bound by these, so far as the relevant supplier is concerned. Suppliers’ terms will also apply to your contract with us, and in the event of any conflict between the suppliers’ conditions and ours, the suppliers’ conditions will prevail.
Some of our supplier’s conditions may limit or exclude liability on the part of the relevant supplier. Their application to your contract with us may also limit or exclude our liability to you, and they are often subject to international conventions. Where relevant, copies of such conditions may be available for inspection at the office of the applicable supplier.
When you buy any service from Geoota Travel, additional terms and conditions are added to the list of these terms and conditions when your booking is confirmed and you’ve agreed with the service you chose. For example, for all the services and cancellation policies that you agree to when booking, you must adhere to these terms and conditions dedicated by the chosen supplier.
You should know that the supplier, within hours after payment, may reject bookings; it is possible to replace the service with another similar one, provided that the price difference, if any, is paid, or the amount is refunded if the service will refuse.
8. Complaints
If you are not satisfied with any aspect of your travel arrangements, please present your claim as soon as possible to the relevant person (for example, the hotel management).
If they cannot help, you must contact us on the telephone number (of branch/travel counselor) supplied to you on your invoice/receipt, and we will do everything reasonably possible to sort the problem out.
9. Passports & Visas and Health Requirements
It is your responsibility to ensure that you and all those traveling with you have a valid passport and the necessary visa and have obtained any necessary vaccinations to gain entry to any country you are visiting. It can often take some time to get a passport or visa; therefore, you should apply well in advance.
In peak periods, it is advisable to allow at least six weeks. General information on passport and visa requirements for Egyptian Citizens is available within the details sent to you. However, passport and visa regulations and health requirements can change at any time.
Therefore, we recommend that you check passport/visa requirements with the Embassy or Consulate of the country you intend to visit and that you consult your doctor or the Foreign Office regarding health requirements. We will have no liability to you if you or any member of your party travel without the correct passport and visa or the necessary vaccinations.
10. General Information
Joint Services: Please note that two airlines may share the same services; therefore, a flight may not operate by the airline whose designated code is shown on your itinerary and ticket.
Taxes: We will advise you of all mandatory fees you must pay before departure. However, many countries charge departure taxes that can only pay locally. It is, therefore, recommended that you retain sufficient local currency to meet such charges. Details of departure taxes can be obtained from the relevant airline when you reconfirm your flight details.
11. Special Requests
if you have a special request for anything that is not automatically part of your holiday, please check when you book your holiday, and we will pass this information on to the Suppliers.
They will try to help you where possible, but we cannot guarantee any request unless it is noted on your booking. We must emphasize that verbal confirmations of special requests cannot take as a guarantee that they will be met, e.g., particular meal types on flights.
12. Flight Details
A detailed flight itinerary will hand to you at the time of delivery.
13. Personal Information
We will provide your personal information, as well as any personal information you provide concerning those other persons who from your booking party to suppliers and carriers to enable the operation of the services requested by you.
If you make special requests, which include, but are not limited to, special dietary, religious, or disability-related requirements, which constitute sensitive information, the relevant data will also be passed to the related suppliers and carriers to enable the provision of the services to you.
14. Your Responsibility
We wish exciting trips to all our customers and an enjoyable and carefree journey. But kindly note that, first and foremost, you must remember that you are responsible for your actions and their consequences and the effect they may have on others.
Suppose we think your behavior could affect our employees, agents, or suppliers. In that case, your booking might be canceled, and this means that Geoota Travel or the suppliers may ask you to leave your accommodation at your own expense.
15. Our Responsibility
Geoota Travel is an intermediary between the client and the supplier. Any changes in the data and information policies are mainly subject to the suppliers’ terms and conditions. The client does not have the right to claim compensation from Geoota Travel, as it is just an intermediary.
In case that Geoota Travel’s contract ends or the company ceases its activities, all the bookings will be refunded, and they will have to make new bookings on their own.
Geoota Travel spares no effort to provide the most accurate information to its customers. However, some mistakes may occur from time to time, including but not limited to the following: description of the product, service, programs, or information; the name of the product, service, programs, or data; availability of the product, service, programs, or data; price of a product or a service; photos for a product or a service; etc. If you have any concerns regarding any information on our platform, please call our travel experts, who are available to help you 24/7, and they will answer all your questions. Our partners and we will not be held responsible for any financial or moral damage you suffer as a result of any mistake in the information provided on our platform.
16. Modifying the Terms and Conditions
Geoota Travel can change these terms and conditions without prior notice. The new terms and conditions will become effective once they are published on the website, but they will not be applied retroactively to the bookings that have already been completed. After the modifications made to the terms and conditions, your continued use of the site means that you agree to these modifications.
17. Law and Jurisdiction
Your contract will govern by Egyptian law, and any disputes will deal with the courts of Egypt.
I hope the above meets your satisfaction and needs, and please do not hesitate to contact us.
Geoota Travel
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